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I purchased a sofa from sofology and it was delivered on the 23rd December.
Within a couple of days the sofa had started sagging quite badly. I spoke to them to log a complaint and the told me to plump up the sofa by working from the middle to each corner every time we've sat on it!
We gave it a few weeks and it got a lot worse. I spoke to them again and emailed some photos and even the lady on the phone was shocked how bad it was!
We heard from a former DFS employee who told us that he was unhappy at the way some staff members were selling added extras to customers, a sales technique he says was known as assumptive selling. They stated that “it’s really clever psychology, we talk about the sofa, we talk about the service and then just add everything on, congratulate you, thank you very much, make you feel really good and show you the door.” Although extras are detailed on the final bill, according to this insider, staff sometimes hide the cost of these extras within the monthly repayment figures and customers may not realise just how much the total cost will be “you say it’s going to be £40 a month and then you say thank you very much and get them to sign but in the mean time you’ve added all those things because I have mentioned them”.
Have you been looking for a sofa and called into a DFS showroom seen the ideal sofa for you, but been told by the sales person ,that you have to wait over 8 weeks for delivery. We have the perfect solution for you.